We value the trust you place in us. That’s why we are committed to maintaining the highest standards for secure transactions and protecting customer information. Please read the following policy carefully to understand how your personal data is collected, used, and safeguarded.
Note:
This privacy policy may change at any time without prior notice. To stay informed about any updates, we recommend reviewing this page periodically. By visiting or using this website, you agree to be bound by the terms of this policy. If you do not agree, please do not access or use our site. Continued use of the website implies your consent to the collection, storage, and use of your personal information in accordance with this privacy policy. This policy is part of and subject to our Terms of Use.
1) Collection of Personally Identifiable Information and Other Information
When you interact with our website, we collect and store personal information that you voluntarily provide. This may occur when you create an account, make a purchase, contact customer support, or participate in promotional activities. We collect this data to ensure a secure, smooth, and customized user experience tailored to your needs. This information may include your name, contact details, billing and shipping addresses, payment information, and browsing activity.
While you can explore many parts of the website without sharing personal details, certain services—such as placing orders—require registration and identity confirmation. Once you provide your information, you are no longer anonymous to us. Some fields may be marked optional, allowing you to decide how much information to share. We may also automatically track certain user behavior to better understand our audience and improve our services. This may include pages visited, time spent, referring and exit URLs, browser type, and IP address.
We use cookies and similar technologies to improve website performance and user experience. Cookies help us manage login sessions, store user preferences, analyze web traffic, and display content relevant to your interests. These are temporary or permanent text files placed on your device. You can choose to disable cookies via your browser settings, but doing so may limit certain features or functionality of the website.
If you complete a purchase, we may collect additional transaction details including billing address, card number, expiration date, or other payment instrument data. If you choose to leave reviews, feedback, or send messages through our platform, we may retain this information to assist with support, resolve disputes, or address technical issues. Communication sent by email or other channels may also be collected and stored securely.
We also collect personally identifiable information such as your name, phone number, email, and payment details when you register an account. Some features of our site are accessible without registration, but placing an order or accessing personalized features generally requires account creation. We may use your contact details to send you promotional content based on your past purchases and preferences.
2) Use of Demographic / Profile Data / Your Information
We use the information you provide to process transactions, fulfill orders, and deliver relevant services. Additionally, your data helps us communicate with you regarding promotions, special offers, order updates, service improvements, and support requests. You may opt out of receiving marketing messages at any time.
Your personal data also helps us troubleshoot issues, resolve conflicts, prevent fraudulent activities, and enforce our terms of use. We may analyze demographic data, preferences, and user activity to enhance the performance and content of our website.
Your IP address may be used to identify server issues, analyze usage patterns, and collect location-based demographic insights. From time to time, we may invite you to participate in optional surveys requesting information such as age, location, or preferences. The feedback helps us tailor our services and content to your interests.
Cookies are stored on your browser by our servers to retain user-specific data such as login credentials, preferences, and past activity. These cookies do not store personally identifiable information and can be disabled via browser settings, although some services may be affected.
3) Sharing of Personal Information
We may share your personal information with our affiliates or trusted service partners in order to improve security, prevent identity theft or fraud, and provide services such as order fulfillment, logistics, and customer support. These entities are required to handle your information in accordance with strict confidentiality guidelines and are not permitted to market their services to you without your explicit consent.
We may also disclose your personal information to comply with legal requirements or respond to valid legal processes such as court orders or government requests. This disclosure may be necessary to enforce our terms, protect our rights and property, address claims, or safeguard the safety of our users or the general public.
4) Security Precautions
We follow standard industry practices and security protocols to protect your personal information from unauthorized access, alteration, or disclosure. Sensitive data such as login credentials and payment information is transmitted through secure servers using encryption technology. Whenever you access or update your account, we provide a secure connection. Once stored, your data is protected through strict internal policies and monitoring.
5) Choice/Opt-Out
You have the option to opt out of receiving promotional or non-essential communications from us. After registering an account, you can manage your communication preferences at any time. This does not affect essential updates such as order confirmations, delivery updates, or service notifications.
6) Your Consent
By accessing the website and voluntarily providing your information, you consent to the collection, storage, processing, and sharing of your data as described in this policy. If this privacy policy is modified in the future, the updated version will be posted on this page. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.
For any questions, feedback, or concerns regarding this privacy policy, please contact us at support@riatea.com.